Thank you for choosing Fairmount Animal Hospital!
Appointments, Emergencies & Urgent Care
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment during normal business hours. Our Client Care team will attempt to accommodate all requests to the best of our ability. We ask that clients please arrive on time for their appointment and call ahead if you know that you will be late for your appointment. We ask that all new clients please arrive 10-15 minutes prior to their appointment to allow time complete all necessary paperwork.
Emergencies are accepted anytime our practice is open. We have licensed professionals on duty 7 days a week who are trained and equipped to handle any urgent care your pet has. If you feel you have an emergency with your pet, please call us before coming in so that a staff member can advise you on your particular emergency and be prepared for you when you arrive.
Emergency cases will always receive top priority which is why occasional appointment delays may occur. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For these reasons, we recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
No Show Policy
Our goal is to provide exceptional care for your pet in a timely manner. In order to do so we have a no show appointment policy. A "no show" is an appointment missed without calling to cancel. No-shows inconvenience those individuals who need access to medical care in a timely manner. We kindly request you call us 24 hours prior to your appointment time if you need to cancel. Excessive "no shows" may result in a service fee placed on your account.
Hospital Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, and cash.
Care Credit is a client payment plan that you can use for all your pet's healthcare needs and allows you to finance up to 100% of treatment costs. With 6 months interest free, low minimum monthly payments, and no annual fees, it enables you to get the care your pet needs immediately including preventive, emergency, and surgical treatment. Apply online at: www.carecredit.com or stop by our office and we can help you with an application.
Pay my Provider is an easy way to pay your pets healthcare provider from anywhere. This is perfect for clients who may not be eligible for Care Credit but has a friend or relative who will be able to make a payment for them, from anywhere they are located. Visit: www.carecreditpaymyprovider.com
We offer 15% discount on services to all active Military with ID*
*This offer is not good with any other discount